Confidential
Job Title: Service and Support Engineer (Boston/New England)
Company: Confidential
Location: Boston
Work Type: remote
Job Overview
To perform installation, preventative maintenance and service on Refeyn instruments both in house and on customer sites and to assist with installations where necessary.
Responsibilities
Perform annual preventative maintenance visits on installed instruments
Repair instruments both on customer sites and in house within the required time frame
Provide remote support to customers, sales and applications team in case of immediate service issues
Install instruments and AutoMP retrofits where required
Coordinate and conduct basic user training
Contribute to ongoing efforts to improve service and training documentation/procedures
Liaise with Manufacturing and R&D (hardware and software) teams to improve instrument reliability
Contribute to service data collection
Assist with service stock management
Take responsibility for data and record keeping for installed instruments
Work with Manufacturing team to ensure instruments are delivered to the customer on time, as required
Assist Manufacturing on occasion
Candidate Requirements
Qualifications
BSc or Masters Degree in Engineering/Physics
Use of sensitive scientific equipment – 3 years
Customer facing interaction – 1 year
Knowledge and Experience
Required experience:
Working in a laboratory requiring personal protective equipment (PPE) and the handling of sensitive scientific equipment
Experience troubleshooting complex scientific equipment
Experience with electronic assemblies and/or optical systems
Desirable:
Experience working with scientific instrumentation software troubleshooting
Experience with liquid handling robots
Experimental experience with proteins, DNA or other biomolecules
Additional Requirements e.g.
Right to work in relevant country required as standard for all roles
Passport holder and ability to travel Yes /No
Car/driver’s licence with relevant insurance Yes /No
Travel: Some/Moderate/ Extensive
Why work for Refeyn?
Compensation and core benefits
We anticipate a salary between $76,000 and $96,000, depending on experience.
25 days PTO per year in addition to 10 paid holidays
5% company match to 401(k)
A paid volunteer day per year
Annual wellbeing allowance
Comprehensive core benefits package including Medical Insurance, Dental Insurance, Vision Insurance, Life insurance, Workers Compensation Insurance, and Employee Assistance Program
Suite of voluntary benefits including flexible spending accounts, supplemental insurances for accident, critical illness, hospital indemnity, and more
Supporting your Development
All employees receive access to LinkedIn Learning which offers thousands of courses to support their personal and professional development. We also run frequent training sessions on both hard and soft skills.
Values-Led
Refeyn is committed to celebrating each other’s differences and creating a dynamic, driven and diverse culture where everyone can flourish. We are proud to have been awarded Committed Status by the Inclusive Employers Standard in 2024 and are working hard to create a safe and empowering environment for all.
We firmly believe that there is great strength in building teams with different voices, experiences, perspectives, and backgrounds so that we can continue to share the team workload and enable our customers to succeed, and we welcome applicants from all sections of society to join us on our mission to advance discovery through innovation.
Refeyn is proud to use anonymised hiring practices. Identifying information such as a candidate’s name, email address, date of birth and photo will not be visible to the hiring manager when they review CVs.
Looking for more opportunities like Service and Support Engineer (Boston/New England) at Confidential in Boston?
We help connect job seekers with remote and other employment opportunities
from employers and hiring platforms.
How to Apply: Use the Apply To This Job Link to continue to the application page.
For more employment opportunities, visit us regularly for newly added
positions.