Confidential
Job Title: Sales and Operations Coordinator
Company: Confidential
Location: Remote, CA, US
Work Type: remote
Overview
SRI’s BioCyc/Pathway Tools serves a global scientific community. It is a leading bioinformatics platform with curated genome databases for model organisms and thousands of microbes.
We are seeking a Sales & Operations Coordinator to drive the operational sales cycle for the BioCyc/Pathway Tools for renewals and completing new sales. This role ensures customers have a seamless experience—from initial interest through long-term renewal—so researchers can focus on discovery while we deliver a dependable, user-friendly commercial process. The ideal candidate combines strong operational discipline with a customer focused mindset and an interest in scientific software.
This position can work fully remote.
Responsibilities
Lead the sales process for both renewals and new customer acquisitions.
Maintain accurate renewal tracking in HubSpot and Stripe, ensuring proactive outreach, customer negotiation and on‑time renewals.
Partner with SRI Finance and Legal to facilitate smooth contracting, invoicing, and compliance.
Deliver a consistently positive customer experience through clear communication and reliable follow-through.
Keep meticulous records of sales activity, forecasting, and customer interactions—nothing slips through the cracks.
Help with Customer Support such as lost account credentials, etc.
Strong communication, organization, and cross-team collaboration skills.
Produce periodic reports on renewals, pipeline status, and key sales metrics.
Qualifications
Degree in Biology or related field a plus but not required
2-5 years of sales operations/customer support experience with customers’ finance and purchasing teams.
Candidates must be a U.S. Citizen or Permanent Resident
Experience with HubSpot required
Experience with MS Office Tools
Comfort working with scientific customers and translating their needs into actionable sales insight
Desired skills:
Experience with Google Analytics to understand user behavior and inform sales and marketing efforts
Familiarity with BioCyc/Pathway Tools and core bioinformatics concepts
The salary range is: $56,776-$94,040. Salary ranges will vary and are based on several factors, including geographic location, market competitiveness and equity amongst internal employees in similar roles. Positions may also qualify for SRI’s Pay for Outstanding Performance program or the annual Performance Based Compensation program. SRI also has a competitive benefits package, to view details please go to https://www.sri.com/resources/benefits/. SRI will accept applications until the position is filled.
SRI is an independent nonprofit research institute headquartered in Menlo Park, Calif., with a rich history of supporting government and industry. We create and deliver world-changing solutions for a safer, healthier, and more sustainable future. For almost 80 years, we have collaborated across technical and scientific disciplines to discover and develop groundbreaking products and technologies and bring innovations and ideas to the marketplace.
Looking for more opportunities like Sales and Operations Coordinator at Confidential in Remote, CA, US?
We help connect job seekers with remote and other employment opportunities
from employers and hiring platforms.
How to Apply: Use the Apply To This Job Link to continue to the application page.
For more employment opportunities, visit us regularly for newly added
positions.