Confidential
Job Title: Remote Tax Customer Support Representative – Seasonal | US [For Pooling]
Company: Confidential
Location: USA
Work Type: remote
Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking Remote Tax Customer Support Representative – Seasonal to join our team in the U.S.
About The Role
We are looking for a Tax Customer Support Representative T1 – Seasonal to provide a broad spectrum of support to our customers. You are the first line of defense, helping US taxpayers navigate through one of the most challenging times of the year. You will be responsible for providing world-class product support to our customer base, without providing tax advice. We help our customers navigate our app and provide resources to answer any questions via live chat and email.
What you’ll do:
Answer customers’ concerns in a quick and accurate manner via email and live chat, providing product support without tax advice. Participate in meetings and provide feedback. Expectation to cover evenings and weekends on a schedule within the tax season.
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