Confidential
Job Title: Remote Customer Service Representative – Seasonal| US
Company: Confidential
Location: USA
Work Type: remote
Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking Remote Customer Service Representatives (Seasonal) to join our team in the U.S.
Our Customer Experience (CX) Team drives customer loyalty, engagement and value by providing exceptional customer experiences across all channels and touch-points. CX Associates are responsible for delivering an exceptional, differentiated and “concierge-like” customer experience, to our community of food lovers.
Overall Responsibilities:
Responsible for supporting customers contacting our brand via email. Supporting a wide variety of inquiries types and ensuring satisfaction. What you’ll do:
Provide world-class customer service in all interactions with customers and think creatively about ways to optimize each customer’s experience. Receive inbound inquiries email; verify required information and do utmost within their power to solve customer programs. Remain empathetic to the needs of each and every customer, tailoring solutions to provide the best experience possible. Strive to meet and exceed quality and performance metrics. Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer. Learn and retain thorough working knowledge of all existing and new process and procedures. Proactively identify and share key insights observed in handling volume with leadership. Attend Team Meetings/additional training sessions as scheduled. Compensation and Opportunity
Pay Rate: $16.00 per hour Seasonal Remote Position
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