Confidential
Job Title: IT Field Service Support
Company: Confidential
Location: Roanoke 2, Roanoke, VA, United States
Work Type: remote
The IT Field Service Support serves as the first point of contact for end users seeking IT hardware and software support, ensuring that Würth companies can operate efficiently. Your primary focus will be on the maintenance of infrastructure and systems critical to the operations of a distribution center and office environment, to include desktop PCs, printers, network equipment, software applications, warehouse and supply chain technologies. This role involves assisting end users through various support methods including in-person and remote support, phone, and through a ticketing system. The technician utilizes diagnostic tools and follows established procedures and policies to troubleshoot and man
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