Bottom Line
Role DescriptionThe Training Operations Manager plays a critical role in strengthening the operational systems, evaluation practices, and execution that power Bottom Line’s Training & Learning Team. This role is responsible for owning training systems, driving training compliance, and operationalizing the evaluation of training effectiveness across the organization.Reporting to the Director ofNew Sites, this position ensures that training infrastructure—particularly the learning management system (GoFarHub), tracking systems, evaluation tools, and operational workflows—are accurate, reliable, and scalable. The Training Operations Manager will also lead project management for key initiatives, including new site launches and other Training & Learning priorities.This role is ideal for someone who is highly organized, detail-oriented, and excited to take ownership of systems, data, operational execution, and evaluation implementation while contributing to continuous improvement. The Training Operations Manager will play a key role in turning Training & Learning strategy into execution by ensuring that training operations are effective, measurable, and continuously improving across the organization.Qualifications• Bachelor’s degree or equivalent professional experience• 2–4 years of experience in operations, project management, training coordination, evaluation implementation, or a related field• Strong organizational skills and ability to manage multiple projects and priorities simultaneously• Experience coordinating work across teams or departments• Experience working with systems and tools (e.g., LMS platforms, spreadsheets, project management tools like Asana, SharePoint, etc.)• Ability to interpret data, identify trends, and translate findings into actionable insights• Experience with survey tools, feedback collection, evaluation implementation, or reporting processes preferred• Strong written and verbal communication skills• Ability to work in a fast-paced environment with evolving priorities• Commitment to Bottom Line’s missionRequirements• Own the day-to-day administration and accuracy of Bottom Line’s Learning Management System (GoFarHub), ensuring training assignments align with staff roles and organizational expectations• Manage systems for tracking training completion, participation, and compliance across the organization• Ensure staff training assignments in GoFarHub align with ADP records and role requirements• Build and maintain dashboards and reports that clearly show training progress, completion rates, and gaps• Monitor system usage and engagement data to identify trends and recommend improvements to system effectiveness• Analyze training completion data, assessment results, and learner engagement to identify where staff struggle or disengage• Regularly share training completion data and insights with Training & Learning leadership, HR, and department leaders• Flag and escalate compliance risks and partner with managers and HR to support follow-up and accountability• Troubleshoot system issues and collaborate with the Product Team to implement updates and improvements• Ensure staff and managers receive clear, consistent communication about training expectations, deadlines, and progress• Identify patterns in training data, systems usage, and project execution to surface insights and recommend operational improvements• Support continuous improvement of training operations by strengthening processes, documentation, and cross-team visibility• Coach team staff and people managers on how to interpret training data and apply best practices to address low completion, engagement gaps, or compliance risksBenefits• Learn about our benefits hereWork Schedule• Monday – Friday 9a – 5p or 10a – 6p (local time), flexibility may be requested; additional hours as neededExpected Travel• Region specific, up to 20%How To Apply/Application Deadline• All applications must be submitted via Bottom Line’s Career Page.• Please share your resume and cover letter.• The application deadline is June 17, 2026.Start Date• July 2026Compensation• Nat’l-$76,000• Chi-$84,000• Bos-$90,000• NY-$103,000