Carrier Global Corporation
A company is looking for a Customer Service Business Relationship Manager to drive digital initiatives that enhance customer experiences and operational efficiency.
Key Responsibilities
Partner with Customer Service leadership to translate business objectives into scalable digital solutions
Serve as the primary liaison between Customer Service stakeholders and digital delivery teams
Lead the intake, prioritization, and execution of Customer Service digital initiatives
Required Qualifications
Bachelor’s Degree
5+ years of experience with CRM and customer service platforms
Hands-on experience with customer data and electronic transactions within an SAP environment
Proven project management expertise in complex environments
Familiarity with Agile, Scrum, or hybrid delivery methodologies