Confidential
Job Title: Automotive Field Operations Specialist- SimplyAuto Care
Company: Confidential
Location: Lakewood, CO
Work Type: remote
The Field Operations Specialist is a versatile professional responsible for comprehensively understanding and executing existing company processes. This role is primarily focused on training, job performance, and adaptability, with a key emphasis on supporting sales-related activities, providing service advice, and seamlessly stepping into various roles when necessary. The specialist’s expectation is to increase or maintain the gross profit of a location.
This role will require heavy travel throughout the region and around 10% overnight travel.
Key Responsibilities:
Process Training and Execution:
Thoroughly understand and master existing company processes related to sales, service, and operations. Train team members on established processes to ensure consistent and high-quality execution. Monitor and assess job performance, providing constructive feedback and support for improvement. Float Role:
Act as a floater, ready to step into the positions of Service Advisor, Service Manager, or General Manager during periods of underperformance or the absence Ensure a smooth transition and maintain operational excellence during periods of absence of higher-ranking team members. Remote Work – Sales:
Engage in remote sales activities, leveraging technology and communication tools. Provide support and guidance to remote sales teams, ensuring alignment with company goals and maintaining customer satisfaction. Collaborate with on-site teams to address customer concerns and maintain service quality standards. Performance Improvement:
Identify underperforming areas and collaborate with team members to implement improvements. Contribute to the development of strategies to increase or maintain gross profit, depending on the specific situation.
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