Stewart Law Group

Role Description

The Admin Assistant – Hourly (Full and Part-Time) is responsible for various administrative tasks including:

Answering general telephone calls into the office and distributing these calls to the appropriate personnel.

Greeting and triaging the needs of office visitors.

Creating new customers and updating current customers in our system.

Opening and coding mail.

Reviewing warranty returns.

Providing general office administrative support.

Responsibilities include:

Answering incoming phone calls and ensuring they are resolved or directed appropriately.

Greeting walk-in guests and appointments, directing them to the appropriate party.

Sorting, coding, and distributing incoming mail accurately and timely.

Updating warranty returns into the database.

Contacting current customers to update information and forwarding leads to the sales department.

Updating CRM software and Store Locator with accurate customer information.

Managing office administration and coordination related to facility appearance, maintenance, and office security.

Creating and maintaining spreadsheets and documents related to the business needs of the office.

Managing office inventory and ensuring regular office supplies are ordered and available.

Supporting the Director of Operations and Management Staff with various tasks and projects.

Qualifications

High School diploma or GED.

1-3 years of directly related experience.

Requirements

Excellent customer service skills.

Organizational, time management, and multitasking skills required.

Reliable, conscientious, and dependable; follows through on commitments.

Ability to troubleshoot issues and recommend solutions.

Proficient with MS Office (Word, Excel, Outlook) and Adobe; experience with Shopify and Capsule is helpful.

Experience with phone, scanning, and electronic related software with the ability to maneuver through basic computer-based applications.