Pearster
Spoiler: This is where your next big move begins.
What this Journey Looks Like
The ServiceNow & Jira Administrator is responsible for the administration, support, configuration, and selective development of the ServiceNow and Atlassian (Jira/Confluence) platforms. This role acts as the primary platform owner, ensuring both ecosystems are stable, well-governed, and continuously improved. The position emphasizes a configuration-first approach, while also delivering lightweight development, scripting, and integrations where required.
What You’ll Lead and Build
Platform Administration & Ownership
Administer and support ServiceNow and Jira platforms
Manage users, roles, groups, permissions, and access governance
Oversee platform health, upgrades, and release coordination
Maintain platform standards, naming conventions, and governance controls
Configuration & Enhancement Delivery
Configure forms, fields, workflows, and approval processes
Manage SLAs, notifications, queues, and assignment rules
Configure Jira workflows, boards, issue types, and permissions
Deliver enhancements through structured intake and release cycles
Light Development & Automation
Develop ServiceNow business rules, client scripts, and UI policies
Build Flow Designer automations and Jira automation rules
Perform minor scripting using JavaScript / GlideScript
Support API integrations using REST and webhooks
Troubleshoot automation and integration issues
ServiceNow Platform Support
Support ITSM modules (Incident, Problem, Change, Catalog, CMDB)
Maintain catalog items, forms, and knowledge articles
Assist with CMDB data quality initiatives
Provide L2/L3 support for platform issues
Jira & Confluence Administration
Administer Jira and Confluence workflows, permissions, and spaces
Build dashboards, filters, and reports
Support Agile delivery practices
Maintain Confluence documentation standards
User Support & Enablement
Act as primary contact for platform-related issues
Provide training and best practices guidance
Create and maintain documentation
Drive platform adoption and user experience improvements
Reporting & Insights
Develop dashboards for ITSM and Agile metrics
Ensure data accuracy and consistency
Provide insights to stakeholders
What You Bring to the Table
Required Qualifications
4–6+ years of experience administering ServiceNow and/or Jira
Strong understanding of ITSM / ITIL and Agile methodologies
Experience with configuration, automation, and basic scripting
Experience with REST APIs or webhooks
Strong troubleshooting and communication skills
Preferred Qualifications
ServiceNow CSA certification
Atlassian certifications
Experience with CMDB / CSDM
Exposure to Integration Hub or MID Server
Key Traits for Success
Strong platform ownership mindset
Balances configuration and development effectively
Able to manage multiple enhancements simultaneously
Detail-oriented and organized
Strong stakeholder engagement skills
Benefits that Move you Forward.
We’re here to amplify your brilliance, not contain it.
Work from anywhere with true flexibility and freedom.
Earn in USD with compensation that matches your expertise.
Recharge confidently with dedicated paid time off.
Advance your career with fully covered international certifications.
Access coworking spaces worldwide whenever you want a professional setup.
Strengthen your English and expand your global reach.
Connect and have fun with activities that unite our international team.
Feel appreciated with personalized gifts and a thoughtful welcome kit.
Grow our community and earn through our referral program.
At Pearster, your journey matters, and we’re here to help you go further than you imagined.