WOW Remote Teams
Job Description:
Respond to customer inquiries via phone, text, and email in a professional and friendly manner. Schedule and coordinate service teams using internal scheduling systems. Handle conflict resolution situations such as late arrivals, reschedules, or dissatisfied customers, ensuring issues are addressed calmly and effectively. Maintain accurate and up-to-date records in the CRM. Support daily office and administrative tasks to keep operations running smoothly. Communicate clearly with internal teams regarding schedules, changes, and customer needs. Monitor ongoing jobs and proactively flag issues that may impact service quality. Follow internal processes while prioritizing customer satisfaction.Requirements:
Previous experience in customer service, administrative support, or similar roles. Strong communication skills with clear spoken and written English. Proven ability to manage scheduling and multitask in a fast-paced environment. Confidence handling customer concerns and resolving issues professionally. High level of organization and attention to detail. Comfort using CRM and scheduling tools.Benefits:
Full-time position 100% remote Stable, long-term role Opportunity to grow within a service-oriented organization