24-MAG
We are sharing a specialised part-time consulting opportunity for professionals experienced in IT support, customer support, HR administration, back-office workflows, ticket triage, access management, and structured support documentation processes.
This role supports current and upcoming remote consulting opportunities focused on structured support workflow review, IT and back-office process analysis, ticket handling, knowledge base assessment, HR case documentation, administrative coordination, and high-quality project execution. Selected professionals will apply their support and administrative expertise to review realistic workplace scenarios, evaluate process requirements, prepare structured written outputs, and support accurate, evidence-based support workflow tasks.
Key Responsibilities
Professionals in this role may contribute to:
IT Support & Access Workflow Review
Review support scenarios involving helpdesk triage, access provisioning, password resets, SSO issues, device setup, software access, license management, and incident escalation
Evaluate IT support outputs against documented procedures, required diagnostic steps, access rules, and expected resolution criteria
Support structured review of tickets, runbooks, access-change requests, device setup notes, and incident documentation
Identify missing steps, incorrect routing, incomplete diagnostics, and expected IT support outcomes
Customer Support & Knowledge Base Review
Review customer support scenarios involving Tier 1 ticket handling, escalation routing, refund decisions, exception handling, and knowledge base materials
Evaluate support responses against source materials, policy rules, customer context, and documented support standards
Support structured review of KB articles, macros, escalation memos, response templates, and support playbooks
Prepare clear written explanations for support decisions based on source materials and verifiable criteria
HR, Admin & Back-Office Workflow Support
Review HR and administrative scenarios involving PTO inquiries, benefits questions, onboarding, offboarding, leave requests, HRIS updates, expense reports, travel booking, meeting coordination, and document filing
Evaluate HR and admin outputs against required fields, workflow rules, eligibility criteria, approval requirements, and documented policies
Support structured review of HR case notes, service request tickets, expense packages, travel plans, meeting notes, and filing taxonomies
Maintain accuracy, consistency, and professional judgment across submitted work
Ideal Profile
Strong candidates may have:
3+ years of experience in IT helpdesk, customer support, HR operations, administrative support, facilities coordination, office administration, back-office support, or related roles
Working fluency in at least two areas such as ticket triage, access management, SSO, HR systems, benefits administration, customer support workflows, knowledge base management, procurement, expense systems, or admin coordination
Familiarity with tools such as ServiceNow, Jira, Zendesk, Freshdesk, Okta, Active Directory, Entra ID, Google Workspace, Microsoft 365, Workday, BambooHR, Gusto, Concur, Expensify, Ramp, or similar workplace systems
Comfort reading and preparing support artifacts such as tickets, runbooks, escalation memos, KB articles, HR case notes, access requests, expense reports, travel plans, and administrative documentation
Strong written communication skills and ability to explain support decisions clearly
Ability to follow structured instructions and produce evidence-based work
Educational Background
A degree or professional background in information technology, business administration, human resources, communications, office administration, service management, or a related field is helpful
Equivalent practical experience in IT support, customer support, HR administration, back-office coordination, or administrative workflow review is also highly relevant
Nice to Have
Experience in mid-to-large company environments with structured ticketing, HRIS, support, procurement, or administrative workflows
Familiarity with ITSM, HRIS, CRM, ticketing systems, knowledge base tools, expense platforms, travel platforms, or service request management
Experience preparing or reviewing tickets, runbooks, KB articles, escalation notes, HR case records, expense packages, travel plans, or service request documentation
Certifications in IT support, HR, customer support, office administration, or service management are helpful
Strong attention to detail in process-heavy, documentation-heavy, and support-focused environments
Why This Opportunity
Apply IT, support, HR, and back-office workflow expertise to structured remote project work
Contribute to high-quality ticket review, support documentation, HR case analysis, and administrative workflow assessment
Work on flexible, project-based assignments aligned with your professional background
Use your support and administrative judgment in a focused, detail-oriented work environment
Remote structure with competitive hourly compensation
Contract Details
Independent contractor role
Fully remote with flexible scheduling
Part-time commitment depending on project availability
Competitive rates between $40–$85 per hour depending on expertise
Weekly payments via Stripe or Wise
Projects may be extended, shortened, or adjusted depending on scope and performance
Work will not involve access to confidential or proprietary information from any employer, client, or institution
About the Platform
This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams.
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