Remote Customer Service Representative

Job Description: hiring a remote Customer Service Representative to support Spanish and English-speaking customers across multiple channels including phone, email, and live chat. You will handle inquiries, resolve complaints, process orders, and escalate issues when necessary. This is a fully remote position open to candidates based in Mexico.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Resolve product and service issues professionally
• Maintain accurate records of customer interactions
• Meet daily performance and quality metrics
• Collaborate with team members across time zones

Requirements:

• Bilingual Spanish/English preferred
• 1+ year customer service experience
• Reliable internet connection
• Strong written and verbal communication
• Available for flexible scheduling