Confidential
Job Title: MPS Fleet OSR III
Company: Confidential
Location: New York, NY, US
Work Type: remote
Overview
The Copy Operator will provide exceptional customer service and solutions for client’s copy/print needs. Will follow production processes to produce quality, professionally finished products using print and production equipment for cutting, binding and laminating. Will also service and provide basic troubleshooting for copiers and printers.
Responsibilities
Review, prioritize and submit print requests from mainframe/mini/server/desktop according to complexity and urgency. Ensure that the output are quality checked and accurately meet the instructions as submitted
Deliver print jobs within established timeframes; Maintain logs of all work submitted and completed including service logs
Responsible for minor maintenance of reproduction equipment by solving paper jams; placing services calls and conduct routine cleaning
Take meter reading of each duplicating machine on a daily basis. Monitor inventory of print supplies, stock paper and toners
Inform clients of estimated completion time, when unclear of instructions, when there is a delay in service or when a specific service cannot be provided. Work with client to resolve complaint to client’s satisfaction
Help to open and close the print center; Assist in keeping the center neat and professional looking
Where high speed, high volume digital publishing printers are used, using printer software, make adjustments to image quality, create folders and directories for print on demand orders; There may be special request by client for specialized type of printing e.g. large paper printing, poster copying, manual/handbook sized printing
Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
May possibly perform any of the following functions at the direction of the Site Manager:
Send, receive and deliver faxes
May be requested to perform document scanning
Prepare mail/packages for shipping orders
Provide light housekeeping such as making coffee and keeping conference rooms orderly
Due to changing technology in office automation, will be required to learn new features and functionalities of duplicating machines, faxes and scanners as introduced at the site
May perform some mailroom responsibilities and other duties as directed by Site Manager or Assistant Site Manager
Qualifications
Associates Degree or equivalent experience
Fleet Management, MFD, SFD device knowledge, logistics, workflow
Some knowledge of multi-function print equipment including Canon, Ricoh etc.
Proficient in Microsoft Word & Excel
Proficient in PowerPoint or other presentation software
Excellent relationship management skills
Excellent written and oral communication skills
A positive attitude & professional demeanor is desired as this position will be required to interact effectively with all levels of management
Ability to manage digital inventory database
Ability to troubleshoot issues creatively and diplomatically
Strong process management capabilities
Ability to provide creative recommendations for process improvement
Strong organizational skills
Strong accountability skills
Strong Account Management Skills
Excellent written and verbal communications skills.
Be able to work with a remote team spread across a wide geographical area.
Project management skills
Ability to meet multiple and tight deadlines
PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS
Intermittent physical activity including reaching, prolonged periods of sitting, bending, or lifting (up to 50lbs)
May encounter stressful situations
Some travel may be required
Varied schedules may be required
What We Offer:
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!
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