Confidential
Job Title: Family Resource Specialist-Hybrid
Company: Confidential
Location: Denver, CO, US
Work Type: remote
Overview
Are you a current or former early childhood school leader or educator looking for a new challenge – one where you still make a big impact for families? If you love connecting with people and want to help families, find the right early education fit, we want to meet you!
The Nest Schools is an early education and preschool program with a network of schools across the United States, committed to creating a new standard of excellence for the future of early childhood education. We are seeking someone passionate about early childhood education who can provide excellent customer service to families interested in our program.
This is a hybrid role that reports to the VP of New Customer Experience and partners closely with the Regional Director.
60% Family Resource Center — handling inquiries by phone, answering questions, scheduling tours, and supporting the enrollment process
40% In an assigned market — visiting schools in person, supporting tours, training school teams, and being the face-to-face extension of the Family Resource Center
Responsibilities
Essential Functions – Family Resource Center (≈60%)
Field parent and family inquiries by phone, providing accurate, tailored information about our schools (hours, locations, philosophy, program offerings)
Guide families through scheduling tours and the registration/enrollment process
Proactively identify enrollment opportunities
Review and maintain CRM (IntelliKid Systems) accounts, keeping up with action items
Complete weekly and monthly reporting
Collaborate with marketing on enrollment campaigns
Collaborate with other family resource professionals to improve customer service
Assist with training
Essential Functions – Assigned Market (≈40%)
Work on-site across schools within an assigned market on a set weekly schedule on identified focus schools and enrollment priorities
Travel between schools as needed to provide in-person support where enrollment activity or need is greatest; travel outside the region upon request and approval
Serve as the in-person extension of the Family Resource Center, answering family questions and conducting tours directly for walk-ins, coverage gaps, or peak periods
Support tour training for school directors and teams, reinforcing consistent messaging and standards
Guide families through the on-site portion of enrollment
Support local enrollment campaigns and community outreach with school directors and marketing
Welcome newly enrolled families and support their transition from inquiry to enrollment
Relay market and school-level feedback back to the Family Resource Center team
Job Specifics
Full-time, M-F and some weekends as needed during busy enrollment seasons and school events
Hybrid – approximately 60% Family Resource Center (remote/phone) and 40% on-site across schools within an assigned market, with potential travel as needed
Experience in Childcare REQUIRED
Candidates must live within or near their assigned market
Candidates in the states in which we operate will be considered first (CO or IN)
Benefits –
We ACTIVELY strive to be a “Best Workplace” for all our team members via numerous programs designed
around our core values of WELLNESS, INNOVATION, KINDNESS, and FUN! How do we achieve this?
Nest Eggs Reward & Recognition Program
Funday Mondays
Nest University – the most INNOVATIVE approach, ANYWHERE, to providing training and certificate programs leading to real career opportunities in the field of Early Childhood Education in the childcare/preschool space
We offer all the perks – and they keep getting better:
Industry-leading BENEFITS (health, vision, dental, life, PTO/sick pay, 401k and more!)
A team of childcare experts to help you plan and grow your career within The Nest
All the resources and materials are provided for you to carry out the hard work you do!
Qualifications
Additional Knowledge
Knowledge and understanding of, and willingness to learn:
Location’s classroom availability
Developmentally appropriate practices in an Early Childhood Education setting
What to look for when choosing a high-quality education setting
General knowledge of state licensing and local requirements programs must adhere to
Basic skills in de-escalating situations involving dissatisfied families and recognizing situations which should be referred to another department lead for follow up
Required Skills
Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport-building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility – comfortable moving between phone-based and in-person work
Comfortable working in fast-paced environments
Troubleshooting skills
Computer literacy
In-depth knowledge of the childcare industry
Expertise in quality customer service with families
Reliable transportation and willingness to travel between schools within the assigned market as needed
Preferred Skills
Ability to speak Spanish preferred, but not required
Familiarity with complex or multi-line phone systems
Prior experience working in a CRM system
Qualifications and Education
CDA, Associate’s, or Bachelor’s degree with 1-5 years’ experience working in a childcare setting as a building administrator and/or classroom teacher preferred
Pay Range USD $50,000.00 – USD $65,000.00 /Yr.
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